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Solent Cycles Terms & Conditions

These Terms and Conditions shall govern your use of the Solent Cycles service and website. By visiting the Solent Cycles website you accept, and agree to, the content of these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions you must not use our website. We reserve the right to amend the Terms and Conditions at any time and it is your responsibility to check the Terms and Conditions before ordering or using the website. This does not affect your statutory rights.

Terms of Service

By reserving an order through 'Click & Collect' via our website you are offering to purchase a product on and subject to the following conditions. All orders are subject to availability and confirmation of the order price.

In order to enter into a contract with Solent Cycles you must be over 18 years of age. Solent Cycles retains the right to refuse any request made by you. The cost of international products and services may fluctuate. All prices advertised are subject to changes.

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. Solent Cycles reserves the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and collected or delivered.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

Pricing and Availability

Whilst we try and ensure that all descriptions and prices which appear on this website are accurate, mistakes do happen. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.

The website may contain typographical mistakes or other errors or inaccuracies and may not be complete or current. Solent Cycles therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitations, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.

Online prices may differ from in-store prices and our shops may carry different stock from store to store and differ from offers and prices available online.

We endeavor to ensure availability of all advertised products with in the time quoted. If there is a delay we will inform you of this via your preferred method of contact and the product will be dispatched as soon as it is available.

Solent Cycles shall not accept any liability to you for any delay in the availability of products ordered. We do our best to expedite any orders you place and keep you informed of any details from our suppliers. You have the right to cancel delayed orders at any time. Please contact or call the appropriate store with your order number.

Occasionally, we may withdraw an item because it is obsolete or discontinued. You will be informed in this case as soon as possible and an alternative offer will be suggested, if available.

Rewards Points

Our Rewards system is changing, as of Saturday 30th June 2018 points will no longer be earned on any transaction in store. For all customers that have points on their account we are giving three months for you to pop in store to make the most of them and use your points before the Rewards system closes on 31st September 2018. In the meantime please keep hold of your customer rewards card as we will be offering 10% off all parts, accessories and labour when you produce your card in store. All sale items, Cycleschemes and Finance purchases are excluded from any further discount.

Product Specifications and Suitability

Published product specifications, details, sizing guides and any suitability information is the best available at the time. Solent Cycles shall not be held responsible for the accuracy of any advice given regarding suitability (or otherwise) of any part/s required for the repair of an item. Please see the Returns page for further details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Solent Cycles shall not be held liable for any damage caused by the fitting of a spare part or amendments made to products purchased.

Warranty Conditions must be read before any attempt to install a part or otherwise repair or amend an item. If the item is damaged or the warranty is voided Solent Cycles cannot be held liable for any damage caused. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Sizing charts are a guide only and vary from brand to brand. We really want you to have the best fit possible so coming in to see us allows us to share some of our knowledge andexperience in bike fitting and brands to ensure you have the best fit possible.


Payment is only currently available in store. Solent Cycles Ltd accepts Visa, Visa Electron, Mastercard & Switch/Maestro. Card charges will appear as "Solent Cycles Ltd".

Paying by CYCLE TO WORK option: Please ask in store what your company limit may be for bicycles and accessories. Some products may not be eligible for cycle to work payments. Your order will not be available until all agreements and vouchers have been verified. CYCLE TO WORK is NOT available on SALE items.

All prices are quote in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rate, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Credit/Debit card payments will be taken at the point of processing in store. If a problem should occur, your payment method will be refunded as quick as possible. The refund may take up to two working days to show on your account, depending on your payment provider.


Deposits may be required on items that require a special order if not available in store.

Click and Collect

Click and Collect orders not collected after 7 days (including non working days) of placing an order, will go back into stock and can not be guaranteed as available after this date. Please see 'Click and Collect' page for further information and terms and conditions.

Price Match

SolentCycles is a family run, local business and the positives to this is our ability to offer our customers a personal service which may include negotiating a better price. However, we are small, and the purchasing power of others can sometimes mean our hands are tied. We do offer two FREE services (worth £80) with all new bikes. We also deal with all your biking needs including warranties which means you don't have to pay for returns yourself or have to deal with call centres. If we can Price Match certain criteria will need to be met:

  • Prices can not be used in conjunction with any offers. (Cycle to Work, 0% Finance, Reward Points, Voucher Codes)
  • We will only match prices on the exact same item, including size, colour and if the item is in stock.
  • We will NOT price match against any non UK websites or Ebay, Amazon and other auction sites.
  • Price Matching can not be applied retrospectively.

Solent Cycles reserve the right to decline to match any price at our own discretion.

Governed Law

Solent Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.


Local delivery is available within a 10 mile radius of each shop (limited to the mainland only) . Delivery times will be arranged at the point of purchase dependent upon when we have a delivery slot available. Solent Cycles reserve the right to refuse any delivery request.


Orders may be cancelled at any time between placing a click and collect order and paying in store. If your item has been paid for please refer to our 'Returns' page.

Reviews and Comments

Solent Cycles are happy for you to leave reviews, comments and product questions on our website or social media sites. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website or on any Solent Cycles social media site you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Solent Cycles website and social media sites.


Solent Cycles shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.

We have no liability to you for delay in making products available. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched/paid or. See 'deposits' above also.

This warranty does not affect your statutory rights.


Any complaints should be sent to We try to respond to complaints within 24 hours and complaints are treated in the strictest confidence.